Innowera - RDM: Aftermarket Sales and Service

Innowera - RDM: Aftermarket Sales and Service

RDM | Operations: Sales and Customer Service | Aftermarket Sales and Service

SAP ERP enables original equipment manufacturers (OEMs) and third-party service providers to run service as a strategic line of business. It gives you the ability to manage all important operational and financial facets of your service organization.

Service Sales Close new service business by proactively monitoring equipment warranties, maintenance agreements, and service-level agreements (SLAs). You can manage incoming service inquiries and provide service quotations.
 
Service Contract Management Create and manage service contracts with related billing plans, price agreements and conditions. Service contracts can be referenced in subsequent service processes. Service plans enable contractual preventive maintenance strategies based on time and/or performance.
 
Customer Service and Support Manage incoming service and support requests and identify customers with their respective installed base. Based on this information relevant warranties and service contracts are identified. Tasks to resolve the service issues can be planned with the necessary labor and service parts resources.
 
Installed Base Management Provide precise customer location and installed-equipment information to call center, field service, depot repair, and sales staff.
 
Warranty & Claims Management Warranty Claim Processing fulfills the needs both of manufacturers, importers or vendors of complex products and their suppliers. Warranty Claim Processing offers a solution that can deal with a large number of warranty claims and, as far as possible, automatically. Only those claims that produce negative results in the automatic checks are included in manual processing.
 
Field Service Deliver the service to your customer base in the most efficient manner. Field service organizations need to have access to up-to-date information about service history and equipment configuration, manage service parts availability across the service network, track travel time, parts use, and other service-call data, and take advantage of emerging technologies such as intelligent devices.
 
Depot Repair Repair customer-owned equipment and service parts sent to repair depots. Manage the necessary labor and service parts resources.